It was another day of emergency response. Teaming up with Harri, the occupational therapist, we were called out to a lady who was reported to be ‘hanging off the edge of her sofa.’ The lady was called Ada, and she was 100 years old. Easy-peasy one. We’re just the therapists for the case.

After a quiet start to the day, a call reached our triager. A lady, with MS, who I will refer to as Sue, said that she could no longer walk and hadn’t moved from the sofa for the last month.